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Call Queue

The Queued tab shows all calls that have been scheduled via the API or Postman and are waiting to be started. From here you can play or remove calls.

Where to Find the Queue​

Dashboard → Scheduled Calls → Queued

Filtering the Queue​

Use the filters at the top to find specific calls:

  • Campaign Name or ID — filter by a specific campaign
  • 7 Days / 30 Days / All / Custom — filter by date range

Playing a Call​

When you are ready to start a queued call, click the Play button next to it:

Dashboard → Scheduled Calls → Find the Call → Play

The AI agent will make the call immediately.

Removing a Call​

If you no longer need a queued call, click Remove to delete it from the queue. The call will not be made.

See Cancel a Call for more details.

Call Status​

StatusWhat It Means
QueuedCall is waiting — press Play to start it
CompletedCall was made successfully
FailedCall could not connect

Want to Make the Call Again?​

If a call failed or you need to call the same contact again:

  1. Go to Dashboard → Campaigns
  2. Create a new campaign
  3. Import the contact's number
  4. Run the campaign

Next Steps​