June 30th, 2026 Release
Support for Multiple LLMs, STT, and TTS Providers
We have updated our architecture to support voices and AI providers from multiple vendors without impacting existing customers. Going forward, onboarding a new provider will primarily require the vendor's security/API keys and one round of validation testing.
Low-Cost Voice Options – New voice options have been introduced at ₹4.5/min and ₹2.9/min, helping reduce calling costs while maintaining flexibility across providers.
Latency Issues Resolved – This improvement will benefit all new customer onboardings and provide a better overall calling experience. This was a key requirement from Mister Hair and Healthify.
New Call Processing Architecture
New Call Dashboard and Call Link page with improved metrics and usability.
Security enhancements for audio file storage and access.
Improved handling of concurrent calls, eliminating race conditions during credit deductions and call analysis timeouts.
Enhanced reliability – Previously, not-connected calls and timeout calls waiting for call analysis were not consistently reflected in the dashboard. These issues have been resolved, although some fine-tuning is still required.
New Call Reports: Daily Summary Emails and Notifications (to be released shortly).
Deepgram transcription processing – This was not possible with earlier architecture and will be enabled shortly.
Customer Enhancements & Bug Fixes
Porur
Support for Slot Prioritization.
Improved Availability Management.