May 29th, 2026 Release
1. Google Sheets Integration
Introduced real-time synchronization between the platform and Google Sheets, enabling appointment and lead data to stay updated automatically.
Added the ability to automatically trigger calls whenever new entries are added to a Google Sheet, reducing manual effort and improving response times.
Built as a reusable framework, allowing future customers to adopt the integration with minimal additional development.
Business Impact: Streamlines operations for customers who manage workflows in Google Sheets and reduces manual data entry and follow-up effort.
2. Slot-Based Appointment Booking System
Delivered a flexible appointment booking framework that supports slot-based scheduling.
Designed to support multiple branches, multiple doctors, and varying appointment capacities from a single platform.
Enables organizations to manage appointments consistently across locations and providers.
Business Impact: Provides a scalable scheduling foundation that can support clinics, hospitals, and multi-location businesses without requiring custom development.
3. WhatsApp Appointment Notifications
Added automated WhatsApp notifications for both customers and administrators.
Notifications cover appointment bookings and related updates, improving communication and visibility.
Business Impact: Reduces missed appointments, improves customer experience, and keeps operational teams informed in real time.
4. Appointment Summary Dashboard
Introduced a centralized dashboard for appointment tracking and reporting.
Provides visibility into appointment activity, scheduling trends, and operational performance.
Business Impact: Enables teams to monitor appointment operations more effectively and make informed decisions using real-time data.
5. Call Data Export Capability
Added the ability to export call-related data for reporting, auditing, and analysis purposes.
Business Impact: Makes it easier for customers to perform business analysis, maintain records, and integrate data into external reporting systems.
6. Documentation & Support Resources
Created and enhanced support documentation covering platform features, workflows, and operational guidance.
Improved knowledge sharing for both internal teams and customers.
Business Impact: Reduces support dependency, improves onboarding efficiency, and enables faster issue resolution.
7. Appointment Event Framework
Added new appointment lifecycle events covering booking, cancellation, rescheduling, and status changes.
Provides better visibility and integration opportunities for external systems.
Business Impact: Enables customers to automate downstream workflows and maintain synchronization with third-party platforms.
8. Appointment APIs
Added API support for appointment creation, cancellation, and rescheduling.
Enables external systems such as Google Sheets, CRMs, reminder platforms, and workflow automation tools to interact with the appointment system.
Business Impact: Expands integration capabilities and allows customers to automate appointment management processes.
9. Scheduled Calling
Introduced the ability to schedule calls for a specific date and time rather than placing them immediately.
Business Impact: Improves outreach effectiveness by allowing organizations to contact customers at preferred or business-appropriate times.
10. Automated Retry Mechanism
Implemented an automatic retry framework for failed call attempts.
Reduces failures caused by temporary network or availability issues.
Business Impact: Increases call completion rates, improves reliability, and enhances overall customer experience.