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Call Routing

Call routing controls how incoming calls to your phone number are handled. In HuskyVoice.AI, calls are routed directly to the AI agent assigned to your number.

How Call Routing Works​

When a customer calls your business number:

Customer calls your number
        ↓
Call is routed to the assigned AI agent
        ↓
Agent answers and handles the conversation
        ↓
If needed, agent transfers to a human

No manual routing or IVR menus needed — the agent picks up automatically and handles the call.

Routing to the Right Agent​

Each phone number is assigned to one agent. If your business needs different agents for different purposes — for example, one for appointments and one for sales — you can purchase additional numbers and assign a different agent to each.

Dashboard → Phone Numbers → Assign Agent

Transferring to a Human​

If the agent cannot handle a request, it can transfer the call to a human with the full conversation context. This is configured in:

Dashboard → Agents → Your Agent → Fallback to Human

Inbound vs Outbound​

Call TypeHow It Is Routed
InboundCustomer calls your number → goes directly to your agent
OutboundAgent calls the customer from your number during a campaign

Next Steps​