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Troubleshooting

Common issues with contacts and leads — and how to fix them.

Contacts Not Showing After Upload​

Problem: You uploaded a CSV but contacts are not appearing in the list.

Check these:

  • Make sure the file is saved as .csv format — not .xlsx or .xls
  • Check that your file has Name and Phone Number columns — these are required
  • Look for any blank rows in the file and remove them
  • Try uploading again after fixing the file

Phone Number Showing as Invalid​

Problem: A contact's phone number is flagged as invalid.

Check these:

  • The number must include the country code — +91 for India, +1 for US
  • Remove any spaces, dashes, or brackets from the number
  • Example of correct format: +919876543210 or +91 98765 43210

Duplicate Contacts in the List​

Problem: The same contact appears more than once.

How to fix:

  • Remove duplicate phone numbers from your CSV before uploading
  • If duplicates are already in the system, open each one and delete the extra entry from Contact Management

Lead Status Not Updating After a Call​

Problem: A lead still shows no status after the AI agent called them.

Check these:

  • Open Dashboard → All Calls and confirm the call was completed (not failed)
  • If the call shows as Failed, the agent could not connect — the lead status will not update
  • If the call completed, wait a few minutes and refresh the page

CRM Not Receiving Lead Updates​

Problem: Lead status or call results are not appearing in your CRM or Google Sheets.

Check these:

  • Go to Dashboard → Integrations and check if the connection is active
  • Re-connect the integration if it shows as disconnected
  • For n8n or Make — check your workflow is turned on

Contact Was Deleted by Mistake​

Problem: You deleted a contact and need to recover it.

Unfortunately, deleted contacts cannot be recovered. You will need to add the contact again manually or re-import from your original file.

Still Need Help?​

Contact the HuskyVoice.AI support team:

Next Steps​