Contacts & Leads

In HuskyVoice.AI, contacts are the people your AI agent calls — and leads are contacts who have shown interest in your business. This section explains how to manage both.

What Is a Contact

A contact is anyone your AI agent can reach out to. Each contact has:

• A name
• A phone number
• A language preference (optional)
• Any extra notes or context

What Is a Lead

A lead is a contact who has expressed interest in your product or service. Each lead has a status that reflects where they are in your pipeline:

Lead Status	What It Means
New	Contact added, not yet called
Qualified	Showed interest during the call
Attempting Contact	Being reached — calls in progress
Contracted	Agreement or contract in place
Demo Scheduled	Demo has been booked
In Evaluation	Customer is considering your offer
Closed-Won	Successfully converted
Closed-Lost	Did not convert
Nurture	Not ready now — kept for future follow-up

How It Works

You add contacts
        ↓
Your AI agent calls each contact
        ↓
The agent qualifies the lead during the call
        ↓
Lead status is updated based on the conversation
        ↓
Your team follows up with the right leads

In This Section

• Create Leads — Add leads manually or from a source
• Import Contacts — Bring in contacts from a file or CRM
• Bulk Upload — Upload a large list at once
• Lead Segmentation — Organise leads by status
• Contact Management — View, edit, and manage contacts
• Export Contacts — Download your contact list