Agent Not Responding
If your AI agent is not answering calls, not making outbound calls, or going silent during a conversation, use this guide to find and fix the issue.
Audio Quality Issues
If calls are coming through with poor audio — static, echo, robotic voice, or choppy sound — use this guide to identify the cause.
Call Drops
If calls are disconnecting before the conversation is complete, use this guide to find out why.
CRM Sync Errors
If call data is not appearing in your CRM, Google Sheets, or other connected tool after calls are completed, use this guide to troubleshoot.
Delayed Responses
If your AI agent is taking too long to respond during a conversation — creating awkward pauses — use this guide to understand why and what to do.
FAQ
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Language Issues
If your AI agent is speaking in the wrong language, not understanding the customer, or struggling with mixed-language conversations, use this guide.
Latency Problems
Latency is the delay between when a customer speaks and when the agent responds. A small delay is expected — anything over 2–3 seconds consistently is worth investigating.
Phone Number Issues
If calls are not going through, phone numbers are showing errors, or your number is not working as expected, use this guide.
Webhook Failures
If your connected tools are not receiving call data, or calls are not being triggered as expected from external tools, use this guide.