Agent Prompting
When you set up your agent, you write instructions that tell it how to behave on every call.
Agent Testing
Before your agent goes live, test it. A quick test call can catch problems before a real customer does.
Workflows
Once you've built a workflow under Workflows in the main sidebar, you enable it on individual agents from that agent's Workflows tab. This is where you decide which of your reusable workflows a specific agent is actually allowed to use.
Configure Agent
After creating your agent, you need to tell it how to behave — how to talk, what to ask, when to act, and what to do with the information it collects.
Create Agent
An agent is your AI-powered voice assistant that handles calls on behalf of your business — answering customers, booking appointments, and collecting information automatically.
Inbound Agent
Every time a customer calls your business, someone needs to answer — even at midnight, even on a holiday, even when your team is busy.
Outbound Agent
Most businesses wait for customers to call. An outbound agent flips that around.
Overview
Agents are AI-powered voice assistants that handle customer calls on behalf of your business — 24/7, in any language, without your team needing to pick up every time.
Prompt Variables
When you write your agent's Greeting Message or Agent Prompt, you can drop in a variable
Troubleshooting
Something not working the way you expected? This page covers the most common issues and how to fix them quickly.