Business Hours
Business hours tell HuskyVoice.AI when your business is open. The AI agent only offers appointment slots within these hours — customers cannot book outside of them.
Where to Find It
Dashboard → Appointment Availability
Business hours are part of your Availability settings.
How to Set Business Hours
- Go to Dashboard → Appointment Availability
- Select which days your business is open
- For each open day, set your opening time and closing time
- Click Save
Example:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed
After-Hours Calls
If a customer calls outside your business hours, the AI agent will:
- Let the customer know you are currently closed
- Offer to take a message or schedule a callback
- Not book any appointment slots outside your set hours
Holidays and Closures
To block out a specific date (like a public holiday or clinic closure):
- Go to Availability
- Add a Date Override for that specific date
- Mark it as Closed or set custom hours for that day
The agent will not offer slots on blocked dates.
Multiple Branches
If your business has multiple branches with different working hours, you can set separate hours for each branch in the Branches section.
Dashboard → Appointment Branches
Next Steps
- Availability Settings — Full availability configuration
- Time Slots — Set how long each appointment is
- Booking Rules — Set advance booking and notice rules