Something Went Wrong — What It Means
If a call does not trigger or a connection does not work, you or your connected tool will receive an error message. This page explains what each one means and what to do about it — in plain English.
Error Messages Explained
| Error | What It Means | What to Do |
|---|---|---|
| Missing or invalid fields | Something required is missing — usually the phone number or agent | Check that the phone number and agent are included and correct |
| Invalid connection key | The key used to connect is wrong or has expired | Get a new key from Dashboard → Integrations → API Key and update it in your tool |
| Not enough credits | Your account has run out of voice credits | Go to Dashboard → Top Up Credits to add more |
| Permission denied | The connection key does not have permission for this action | Generate a new key from the Integrations page |
| Call or agent not found | The call ID or agent ID is wrong | Check the IDs are correct — find agent IDs in Dashboard → Agents |
| Cannot cancel this call | The call has already started or finished — it cannot be cancelled | No action needed — the call has already completed |
| Wrong phone number format | The phone number is not in the right format | Make sure the number starts with the country code (e.g. +91 for India) |
| Too many requests | Too many calls were triggered at once | Wait a moment and try again — your tool should retry automatically |
Most Common Issues
The phone number is being rejected
Make sure all phone numbers include the country code. For Indian numbers, the number must start with +91 followed by the 10-digit number. Example: +919876543210.
The connection stopped working
Your connection key may have changed. Get a fresh key from Dashboard → Integrations → API Key and update it in the tool that is connecting to HuskyVoice.
Credits ran out mid-campaign
Your account did not have enough credits to make the call. Top up from Dashboard → Top Up Credits and the calls will resume.
Still Not Sure?
If you are seeing an error that is not listed here, contact the HuskyVoice.AI support team from Dashboard → Help → Contact Support and share the error message you received.
Next Steps
- Getting Your Connection Key — Fix key issues
- Adding Credits & Payments — Top up your credits
- Rate Limits — Understand request limits