Choosing Which Agent Makes the Call
When a call is triggered automatically — through your CRM, n8n, Make, or any connected tool — HuskyVoice.AI needs to know which AI agent should handle it. This is done using the agent's unique ID.
What Is an Agent ID?
Every agent in HuskyVoice.AI has a unique identifier — a short code that tells the system exactly which agent to use for a call. When you set up an automated call, you include this ID so the right agent is used with the right voice, language, and instructions.
How to Find Your Agent ID
Dashboard → Agents → Your Agent
- Go to Dashboard → Agents
- Click on the agent you want to use
- The agent ID is shown in the agent's settings page
Which Agent Should You Use?
You can create different agents for different purposes. When setting up an automated call, pick the agent that matches the goal of that call.
| Call Type | Agent to Use |
|---|---|
| Outbound campaign calls | Your outbound agent configured for that campaign type |
| Appointment reminders | An agent set up with reminder instructions |
| Lead qualification from a form | An agent set up with qualification questions |
| Inbound customer calls | Your inbound agent assigned to your phone number |
Passing Extra Information to the Agent
When setting up an automated call, you can also pass extra details about the customer — like their name, their appointment time, or their account type. The agent uses this during the conversation to make it feel more personal and relevant.
For example:
- Pass the customer's name → agent greets them by name
- Pass the appointment time → agent confirms the correct slot
- Pass the appointment type → agent references the right service
This is set up in your automation tool (n8n, Make, etc.) when you configure the call trigger.
Next Steps
- Create Agent — Build a new agent for a specific use case
- Configure Agent — Set up what your agent says
- Triggering Calls — How automated calls are started