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Phone Number Issues

If calls are not going through, phone numbers are showing errors, or your number is not working as expected, use this guide.

Number Not Appearing After Purchase​

Problem: You purchased a number but it is not showing in the Phone Numbers table.

Check these:

  • Refresh the page and check again — it may take a moment to appear
  • Make sure the purchase was completed successfully
  • If the number still does not appear after a few minutes, contact hello@huskyvoice.ai

Phone Number Not Making Calls​

Check these:

  • Is the number assigned to an agent? Go to Dashboard → Phone Numbers and confirm the number is linked to an agent
  • Does the agent have enough credits? Go to Dashboard → Billing — calls will not go out if credits are zero. Top up from Dashboard → Top Up Credits
  • Is the number active? Contact the HuskyVoice.AI support team to verify

Inbound Calls Not Being Answered by the Agent​

Check these:

  • Is the phone number assigned to the correct agent? Go to Dashboard → Phone Numbers
  • Is the agent published and active? A draft agent will not answer calls
  • Is the agent within its configured business hours? Calls outside business hours may not be answered
  • Go to Dashboard → Agents → Your Agent and check the business hours configuration
  • Make a Test Call from the agent settings to verify it is working

Outbound Calls Not Showing Your Business Number​

Problem: Outbound campaign calls are not showing your business number as the caller ID.

Check these:

  • Confirm the number is correctly assigned to the agent used in the campaign
  • Go to Dashboard → Phone Numbers and verify the assignment

Contact Numbers Showing as Invalid in a Campaign​

What it usually means: The phone numbers in your contact list are not in the correct format.

What to do:

  • All numbers must include the country code — for India: +91 followed by the 10-digit number
  • Example of correct format: +919876543210
  • Remove any spaces, dashes, or brackets from the number
  • Re-upload the corrected contact list

Number Shows Wrong Country or Type​

Check these:

  • The country is set at the time of purchase and cannot be changed
  • If you need a number in a different country, purchase a new number and select the correct country
  • Contact support if the details look completely wrong

Number Showing on Customer's Phone Incorrectly​

All HuskyVoice.AI numbers are dedicated Indian business numbers (TRAI-compliant). The number your customer sees is the number assigned to your account.

If you want a different number or need a number for a specific region, contact the HuskyVoice.AI support team.

How to Purchase or Manage Phone Numbers​

Dashboard → Phone Numbers

From here you can purchase new numbers and assign them to agents. See Phone Numbers Overview for full details.

Still Need Help?​

Contact the HuskyVoice.AI support team: