Latency Problems
Latency is the delay between when a customer speaks and when the agent responds. A small delay is expected — anything over 2–3 seconds consistently is worth investigating.
What Causes High Latency
| Cause | What It Means |
|---|---|
| Complex agent instructions | Long or unclear instructions take more time to process |
| Wrong language setting | Processing audio in the wrong language slows down the response |
| Network issues | Poor connectivity on either end can add delay |
| High call volume at the same time | Concurrent call limits can affect response times under heavy load |
How to Reduce Latency
Simplify Your Agent Instructions
Long, complex instructions slow down the agent. Keep instructions short, clear, and direct. Avoid nested conditions where possible.
Go to Dashboard → Agents → Your Agent and review the instructions.
Check Your Language Setting
Make sure the agent's language matches the language your customers speak. A mismatch forces the system to work harder to process the audio.
Check Concurrent Call Limits
If you are running a large campaign with many simultaneous calls, you may be hitting your plan's concurrent call limit.
| Plan | Concurrent Calls |
|---|---|
| Base | 1 |
| Professional | Up to 4 |
| Enterprise | Custom |
If calls are queuing and responses feel slow, consider upgrading your plan. See Pricing Plans.
Testing Latency
Use Test Call in Dashboard → Agents → Your Agent to measure how quickly the agent responds in a controlled conversation. If latency is high only during live campaigns but not in test calls, the issue may be related to call volume or network load.
Still Need Help?
Contact the HuskyVoice.AI support team with the call ID of a call that experienced high latency:
- Email: hello@huskyvoice.ai
- India: +91 7411765511
- USA: +1 (650) 334-1771