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Language Issues

If your AI agent is speaking in the wrong language, not understanding the customer, or struggling with mixed-language conversations, use this guide.

Agent Speaking in the Wrong Language​

Check these:

  • Go to Dashboard → Agents → Your Agent and check the Language setting
  • Check the campaign's language setting — if it overrides the agent, that takes priority
  • Make sure the language matches what your customers speak

Agent Not Understanding the Customer​

What it usually means: The customer is speaking in a dialect or mixed language the agent is not set up for.

What to do:

  • If your customers speak Hinglish (Hindi + English) or switch languages mid-call, make sure the agent is set to handle multilingual conversations
  • Go to Dashboard → Agents → Your Agent and update the language settings
  • In the agent instructions, mention the languages customers are likely to use so the agent is prepared
  • See Supported Languages for a full list

Agent Responding in English When Customer Speaks in Another Language​

What to do:

  • Check that the agent's language is not set to English only
  • Enable auto-detection if available, so the agent responds in the language the customer speaks
  • Test with a Test Call using the language your customers speak

Agent Mixing Languages Mid-Conversation​

What it usually means: The agent's instructions are written in one language but the conversation is in another.

What to do:

  • Write the agent instructions in the same language your customers speak, or in both languages if needed
  • Specify in the instructions how the agent should handle language switching

Transcript Showing Wrong Language or Garbled Text​

What it usually means: The speech-to-text model had difficulty with a specific accent or regional language.

What to do:

  • Check if the language setting matches the customer's spoken language
  • Contact the HuskyVoice.AI support team with the call ID — this helps improve recognition for your language

Still Need Help?​

Contact the HuskyVoice.AI support team: