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Audio Quality Issues

If calls are coming through with poor audio — static, echo, robotic voice, or choppy sound — use this guide to identify the cause.

Robotic or Unnatural Voice​

What it usually means: The voice setting on the agent may not suit the language or accent of your customers.

What to do:

  • Go to Dashboard → Agents → Your Agent
  • Open the Voice settings
  • Try a different voice from the available options — listen to each one before selecting
  • Save and run a Test Call to hear the difference

Choppy or Breaking Audio​

What it usually means: Network or connectivity issues on either end of the call.

What to do:

  • Check if the issue happens on all calls or just specific numbers
  • If it happens on specific numbers only, the issue is likely on the customer's end (poor signal or network)
  • If it happens on all calls, contact the HuskyVoice.AI support team to investigate

Echo During the Call​

What it usually means: The customer's device is picking up audio from the speaker back into the microphone.

What to do:

  • This is usually a device issue on the customer's end — using a headset or earphones typically resolves it
  • If echo is consistent across all calls, contact the HuskyVoice.AI support team

Background Noise on Recordings​

What it usually means: Environmental noise during the call, usually from the customer's location.

What to do:

  • Listen to the recording via Dashboard → All Calls → Insights to confirm the source
  • If the noise is on the agent's side, contact the HuskyVoice.AI support team

Still Need Help?​

Contact the HuskyVoice.AI support team: