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Troubleshooting

This page covers the most common issues with campaigns and how to fix them.

Campaign Is Not Making Calls​

Problem: You launched the campaign but no calls are going out.

Check these:

  • Is the campaign status showing Active? If it shows Paused or Cancelled, resume or relaunch it
  • Is the schedule set correctly? Calls only go out at the time you configured
  • Are there contacts in the campaign? Go to the campaign and check if contacts are listed
  • Is the agent assigned to the campaign? Open campaign settings and confirm an agent is selected

Contacts Showing as Failed​

Problem: Some or all contacts in the campaign show Failed status.

Check these:

  • Are the phone numbers in the correct format? Numbers must include the country code (e.g. +91 for India, +1 for US)
  • Is the number active and reachable? Try calling it manually to confirm
  • Remove duplicate numbers from your contact list and re-import

Agent Is Speaking in the Wrong Language​

Problem: The agent is calling in a different language than expected.

Check these:

  • Open your campaign settings and check the Language field
  • Open the agent settings and confirm the correct language is set — see Speech Settings
  • If the customer is speaking in a mixed language (Hinglish), make sure the agent supports it — see Supported Languages

Call Recording or Transcript Not Showing​

Problem: You cannot find the recording or transcript for a call.

Check these:

  • Go to Dashboard → All Calls and search for the call by date or phone number
  • Click Insights on the call row to open the recording and transcript
  • Check your plan — recordings are stored for 3 months on Base and 12 months on Professional
  • If the call shows Failed status, the call did not connect so no recording will be available

Contacts Not Imported Correctly​

Problem: Contacts are missing or showing incorrect details after import.

Check these:

  • If using CSV — make sure the file has the correct columns: Name and Phone Number are required
  • Phone numbers must include the country code — +91 9876543210 not 9876543210
  • If using Google Sheets — check that the correct sheet and columns are mapped
  • Remove any blank rows or extra spaces in the contact list and re-import

CRM or Integration Not Updating​

Problem: Call results are not appearing in your CRM, Google Sheets, or connected tool.

Check these:

  • Go to Dashboard → Integrations and confirm the connection is active
  • Re-authenticate the integration if it shows as disconnected
  • Check if the campaign has completed at least one call — integrations update after calls are made
  • For n8n or Make — check your workflow is turned on and the trigger is configured correctly

Campaign Status Stuck or Not Updating​

Problem: The campaign status is not changing even after calls are made.

Try this:

  • Refresh the dashboard page
  • Wait a few minutes and check again — status updates may take a short time
  • If the issue persists, contact support

Still Need Help?​

If none of the above fixes your issue, reach out to the HuskyVoice.AI support team:

Professional and Enterprise plan users get priority support — your issue will be handled faster.

Next Steps​