Usage Tracking
The Call Usage & Credits page shows you how many credits have been used, how many are remaining, and a full log of every call with its credit consumption.
Where to Find It
Dashboard → Billing → Call Usage & Credits
Summary Stats
At the top of the page you will see three key numbers for the selected time period:
| Stat | What It Shows |
|---|---|
| Total Calls | Number of calls made and received in the selected period |
| Available Credits | Credits remaining in your account |
| Credits Used | Total credits consumed across the displayed calls |
Use the Last 7 Days filter to see recent usage or adjust the date range as needed.
Usage Analytics
Below the summary stats, the Usage Analytics graph shows daily call and credit usage trends over the selected period. Use this to:
- Spot high-usage days where credits were consumed quickly
- Identify patterns in call volume across the week
- Plan top-ups before credits run low
Call Logs
The Call Logs table lists every individual call with its credit usage. It shows up to 10 calls per page.
| Column | What It Shows |
|---|---|
| Date & Time | When the call was made or received |
| Call ID | Unique identifier for the call |
| Credits Used | Number of credits consumed for that call |
| Credits Added | Credits added to your account (e.g. from a top-up) |
| Remarks | Any additional notes for that call record |
How Credits Are Consumed
Credits are consumed for every call your agent makes or receives:
- Outbound calls — credits consumed from the moment the call connects
- Inbound calls — credits consumed for the duration of the call
- Real-time translation — credits shared across translation usage
Calls are billed in increments based on your plan:
| Plan | Billing Increment |
|---|---|
| Base | 60-second increments |
| Professional | 30-second increments |
| Enterprise | Custom |
Running Low on Credits
If your available credits are low, you can top up at any time without waiting for your next billing cycle.
Dashboard → Top Up Credits
Next Steps
- Pricing Plans — See how many credits each plan includes
- Subscription Management — Upgrade your plan for more credits
- Troubleshooting — Fix credit or billing issues