Skip to main content

Appointment Reminders

HuskyVoice.AI automatically sends reminders to customers before their appointment — so they don't forget and your no-show rate drops.

How Reminders Work​

After an appointment is booked, HuskyVoice.AI can:

  • Call the customer before the appointment to remind them
  • Send a WhatsApp message with the appointment details
  • Send an email confirmation with the date and time

All of this happens automatically — no manual action from your team.

Types of Reminders​

Reminder TypeWhen It Goes Out
Booking ConfirmationImmediately after the appointment is booked
Pre-appointment CallA set time before the appointment (e.g. 1 day)
WhatsApp ReminderSent at the configured time before appointment
Email ReminderSent at the configured time before appointment

Setting Up Reminders​

Reminders are configured in Notification Settings:

Dashboard → Appointment Notification Settings

You can set:

  • When reminders go out (e.g. 24 hours before, 1 hour before)
  • Which channels to use — call, WhatsApp, email
  • The message content for each reminder

Missed Appointment Callbacks​

If a customer does not show up, HuskyVoice.AI can automatically call them back to reschedule:

  • The agent calls the customer after the missed appointment
  • Offers to rebook at a new time
  • Logs the outcome in your dashboard

This is set up through the Campaigns section — see Campaigns Overview.

Next Steps​