Transcripts
Every call handled by your AI agent is automatically transcribed — word for word. You can read exactly what was said during any call, without having to listen to the full recording.
Where to Find Transcripts
Dashboard → All Calls → Select a Call → Insights
- Go to Dashboard → All Calls
- Find the call you want to review
- Click Insights on that call row
- The transcript is available alongside the recording
What the Transcript Shows
- Full word-for-word conversation between the agent and the customer
- Who said what — agent vs customer lines are clearly shown
- Timestamps for each part of the conversation
- Language the conversation was in (including Hinglish and regional languages)
AI Summary and Next Steps
Along with the transcript, every call also shows:
- AI Call Summary — a short paragraph summarising the key points of the call
- Next Steps — specific actions your team should take based on the conversation
- Key Data Points — details automatically extracted (e.g. customer name, intent, urgency, appointment type)
How Many Data Points Are Extracted
| Plan | Custom Data Points Extracted |
|---|---|
| Trial | No extraction |
| Base | 2 data extractions can be added |
| Professional | 20 data extractions can be added |
| Enterprise | Custom extractions can be added |
Next Steps
- Call Recordings — Listen to the full call audio
- Call Analytics — View call volumes and outcomes
- Export Reports — Send transcript data to your tools