Sentiment Analysis
HuskyVoice.AI captures key signals from every call that help you understand how a customer felt during the conversation — based on what they said and how the call ended.
What Is Captured
After every call, the AI extracts the following signals:
| Signal | What It Shows |
|---|---|
| Customer Intent | What the customer was trying to do or get |
| Urgency Level | How urgent the customer's request was |
| Follow-up Reason | Why the customer needs to be called back |
| Call Disposition | How the call ended — completed, disconnected, or failed |
| Lead Status | New, Qualified, Attempting Contact, Demo Scheduled, In Evaluation, Contracted, Closed-Won, Closed-Lost, or Nurture — updated based on the conversation |
These signals together give you a clear picture of how the customer responded during the call.
Where to Find It
Dashboard → All Calls → Select a Call → Insights
Open any call and click Insights to see the AI summary, extracted data points, and lead classification for that call.
How to Use This Information
- High urgency + Qualified lead — follow up immediately
- Low urgency + In Evaluation lead — schedule a follow-up call within a day or two
- Participant disconnected early — the customer may have been frustrated — review the transcript to understand why
- Closed-Lost lead — add to a reactivation campaign for later
Improving Call Outcomes
If calls are frequently ending with negative signals (early disconnections, Closed-Lost leads), review:
- The agent's tone and language — is it too formal or robotic?
- The campaign message — does it match what the customer expects?
- The call timing — are calls going out at a bad time of day?
See Agent Testing to adjust and re-test your agent.
Next Steps
- Call Recordings — Listen to calls with negative outcomes
- Transcripts — Read what was said during the call
- Lead Quality Metrics — View lead classifications across all calls