Call Recordings
Every call handled by your AI agent is recorded automatically. You can listen to any recording directly from the dashboard to review conversations, check quality, or resolve disputes.
Where to Find Recordings
Dashboard → All Calls → Select a Call → Insights
- Go to Dashboard → All Calls
- Find the call you want to review
- Click Insights on that call row
- The recording will be available to play
What Is Recorded
- Every inbound call (customers calling your number)
- Every outbound call (agent calling customers from campaigns)
- Both completed and partially completed calls
How Long Recordings Are Stored
| Plan | Recording Storage |
|---|---|
| Trial | Available during trial |
| Base | Up to 3 months |
| Professional | Up to 12 months |
| Enterprise | Custom retention period |
Once the retention period ends, recordings are deleted automatically.
What Else Is Available With Each Recording
When you open a recording via Insights, you also get:
- Full transcript — word-for-word record of the conversation
- AI call summary — short summary of what the call was about
- Next steps — actions your team should take
- Key data points — details extracted from the conversation
Next Steps
- Transcripts — Read the full conversation text
- Call Analytics — View call volumes and outcomes
- Export Reports — Send call data to your tools