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Inbound Agent

Every time a customer calls your business, someone needs to answer — even at midnight, even on a holiday, even when your team is busy.

That's exactly what an inbound agent does.

It picks up the call, talks to your customer naturally, understands what they need, and takes care of it — whether that's booking an appointment, answering a question, or passing the call to the right person on your team.

No hold music. No "press 1 for sales." Just a real conversation.

What happens when a customer calls​

  1. They call your number — the agent picks up within 2 seconds, any time of day.
  2. They hear a friendly greeting — you decide how the agent introduces your business.
  3. They say what they need — the agent listens and understands, just like a real person would.
  4. It gets handled — the agent books the appointment, answers the question, or connects them to your team.
  5. They get a confirmation — a WhatsApp message, SMS, or email is sent to the customer right after the call.
  6. Your team gets a summary — a short note with what was discussed and what needs follow-up.

Your customer hangs up feeling helped. Your team gets the details without lifting a finger.

What the inbound agent handles​

  • Answers every call — no missed calls, no waiting
  • Books, reschedules, or cancels appointments
  • Answers common questions about your business
  • Collects customer name, phone number, and other details
  • Qualifies new leads before passing them to your team
  • Transfers calls to the right person when needed
  • Works after hours so no call goes unanswered
  • Speaks 20+ languages including Hindi, Tamil, Telugu, and more

Who is this useful for?​

  • Clinics and hospitals — patients calling to book appointments or ask about services
  • Real estate — buyers or tenants calling about properties
  • Salons and spas — customers booking or rescheduling their visits
  • Restaurants and hotels — callers asking about availability or making reservations
  • Businesses with multiple branches — handling calls consistently across all locations

Next step​

To set up your inbound agent, start with Create Agent and then follow Configure Agent to complete the setup.