Configure Agent
After creating your agent, you need to tell it how to behave — how to talk, what to ask, when to act, and what to do with the information it collects.
This page walks you through each setting.
Agent instructions
This is the most important part. Think of it like briefing a new team member — you tell the agent your business name, how to greet callers, what questions to ask, and what to do in different situations.
Example:
"Greet the caller with: Hello, thank you for calling [Business Name]. How can I help you today? Ask for their name and phone number. If they ask to speak to a manager, transfer the call immediately."
Keep it simple and clear. The agent will follow exactly what you write.
Voice and language
Pick a voice that feels right for your business and your customers. You can listen to each voice before choosing — take your time with this.
For language, select the one your customers speak most. HuskyVoice AI supports 20+ languages including Hindi, English, Tamil, Kannada, Telugu, Malayalam, and Marathi. If your customers switch between languages mid-call, the agent handles that too.
Appointment booking
Want your agent to book appointments during calls? Here's how to turn it on:
- Go to Appointment Booking in your agent settings.
- Toggle it on.
- Connect your calendar.
- Save.
Once connected, the agent checks your calendar live during the call and confirms the slot with the customer before hanging up.
Transfer rules
Transfer rules tell the agent when to stop handling a call and pass it to a real person on your team.
Some examples of rules you can set:
- Pass the call if the customer asks for a specific person
- Pass the call if the customer raises a complaint
- Pass the call if the agent cannot answer the question
When a call is transferred, your team receives a quick summary of what was already discussed — so the customer never has to repeat themselves.
Business hours
You can set the hours during which your agent is active. Outside those hours, you can choose what happens — for example, the agent can let the caller know you're closed and ask them to call back, or take a message.
This is useful if you want the agent to behave differently in the evening or on weekends.
Data capture
Tell the agent what information to collect from every caller — for example, their name, phone number, or reason for calling. You can also add your own custom fields based on what your business needs.
Everything collected is saved automatically and sent to your connected tools — no manual entry needed.
Call recording
Every call your agent handles is recorded and stored. You can listen to any call, read the transcript, and review the AI summary directly from your HuskyVoice AI dashboard.
This helps you keep track of conversations, spot patterns, and make sure your agent is performing well.
Integrations
Connect your agent to the tools you already use. Once connected, call information flows automatically — no copy-pasting, no manual updates.
| Tool | What it does |
|---|---|
| CRM (HubSpot, Salesforce, Zoho) | Saves caller details and updates your customer records |
| Google Sheets | Adds captured information directly to your spreadsheet |
| Sends a confirmation message to your customer after the call | |
| Calendar | Books appointments by checking your live availability |
| Automation tools (n8n, Make) | Triggers follow-up actions like emails, tasks, or alerts |
Test your agent
Before going live, make a test call to make sure everything works the way you expect.
Call your connected phone number or use the Test Call button in the dashboard. Check that the agent:
- Greets correctly
- Asks the right questions
- Books or transfers when needed
- Ends the call properly
Fix anything that feels off, then you're ready to publish.
Next step
Continue to Publish Agent to make your agent live and start taking real calls.