Agent Testing
Before your agent goes live, test it. A quick test call can catch problems before a real customer does.
This page walks you through how to test your agent and what to check.
Why testing matters
Even a well-configured agent can behave unexpectedly on the first try. Testing helps you catch things like:
- The agent not greeting the caller correctly
- Missing information that should be collected
- A transfer not happening when it should
- The agent responding in the wrong language
- Appointment booking not confirming correctly
A few test calls before going live saves you from a bad experience for a real customer.
How to make a test call
There are two ways to test your agent in HuskyVoice AI:
Option 1 — Use the Test Call button
- Open your agent in the HuskyVoice AI dashboard.
- Click Test Call.
- Enter your phone number.
- The agent will call you — speak to it like a real customer would.
Option 2 — Call your connected number If you have already connected a phone number to your agent, simply call that number from your mobile and go through the conversation.
What to test
Go through each of these during your test call:
Greeting — Does the agent open with the correct greeting? Does it sound natural and friendly?
Understanding the caller — Speak the way your customers would — casually, with pauses, maybe in a mix of languages. Does the agent understand and respond correctly?
Asking the right questions — Does the agent ask for the information you configured — name, phone number, reason for calling?
Appointment booking — Try booking a slot. Does the agent check availability and confirm correctly?
Transfer rules — Say something that should trigger a transfer, like asking for a manager. Does it transfer immediately?
Language — Test in the languages your customers speak. Does the agent respond without breaking the conversation?
After-hours behaviour — Test a call outside your set business hours. Does the agent respond the right way?
Ending the call — Does the agent close the conversation naturally and politely?
What to listen for
While on the test call, pay attention to:
- Unnatural pauses — the agent taking too long to respond
- Wrong answers — the agent saying something incorrect or confusing
- Missed steps — skipping a question it should have asked
- Robotic tone — responses that feel stiff or unnatural
- Incorrect transfers — transferring when it shouldn't, or not transferring when it should
If something is wrong
If you spot an issue during the test:
- Go back to your agent's Instructions in the dashboard.
- Find the part that caused the problem and rewrite it more clearly.
- Save and run the test call again.
Most issues come from instructions that are too vague or missing a specific situation. A small tweak to the wording usually fixes it.
Test more than once
Run at least 2 to 3 test calls before publishing. Try different scenarios each time:
| Test scenario | What to check |
|---|---|
| Normal enquiry call | Greeting, questions, data collection, closing |
| Appointment booking | Availability check, slot confirmation, calendar sync |
| Transfer trigger | Transfer happening at the right moment |
| Unexpected question | How the agent handles something it wasn't told about |
| Different language | Response accuracy and language consistency |
Next step
Once your agent passes the test and feels right, continue to Publish Agent to make it live.