Product Usage FAQs
What is HuskyVoice.AI? An AI-powered voice platform that automates phone calls for your business — handling inbound calls, running outbound campaigns, booking appointments, qualifying leads, and more.
Do I need a phone number before I can make or receive calls? Yes. Buy and assign a number from Dashboard → Phone Numbers — each number handles both inbound and outbound calls for the agent it's assigned to. See Phone Numbers.
What's the difference between a contact and a lead? A contact is anyone your AI agent can reach out to. A lead is a contact who has shown interest in your business. See Contacts & Leads.
How do I run an outbound calling campaign? Create a campaign, assign an agent to it, import your contacts, and schedule or launch it — campaigns also let you test behavior before going live and track performance afterward. See Campaigns Overview.
Can HuskyVoice book appointments automatically? Yes. During a call, the AI agent can find a suitable time, confirm it with the customer, and log it — no manual work needed. Appointments can also be booked manually from the dashboard. See Appointments Overview.
How does billing work? HuskyVoice.AI is credit-based — you choose a plan, receive voice credits monthly, and credits are consumed as your agent makes and receives calls (2 credits per connected minute). See Billing Overview.
What happens if I run out of credits? Calls stop going out until you top up. Go to Dashboard → Top Up Credits to resume. Top-up credits are valid for 12 months; plan credits don't roll over.
How many calls can run at the same time?
| Plan | Concurrent Calls |
|---|---|
| Base | 1 |
| Professional | Up to 4 |
| Enterprise | Custom |
Can I listen to call recordings and read transcripts? Yes. Go to Dashboard → All Calls, find the call, and click Insights. See Call Recordings and Transcripts.
Who can I invite to my HuskyVoice.AI workspace, and what can they access? Invite teammates and control what they can see or do with roles and permissions. See Invite Users and Roles & Access.
Where do I connect HuskyVoice to my CRM, Google Sheets, or WhatsApp? Go to Dashboard → Integrations. See Integrations for available connections, or the API Usage FAQs if you're setting this up via API or webhooks.
How do I contact support?
- Email: hello@huskyvoice.ai
- India: +91 7411765511
- USA: +1 (650) 334-1771
Professional and Enterprise plan customers receive priority support.